Comedian Kunal Kamra, currently in a public feud with Ola CEO Bhavish Aggarwal over the company’s electric scooters, has appealed to Transport Minister Nitin Gadkari to “consider the plight of Indian customers.” Kamra has been spotlighting the issues plaguing Ola’s service centers, where electric scooters are reportedly piling up with unresolved complaints.
Recently, Kamra took to X (formerly Twitter) to amplify a post by Prathamesh Daga, who shared a video showing scooters in poor condition at the Rangraj Nagar service center in Solapur. Daga highlighted a lack of qualified engineers or technicians on-site, calling it “unacceptable” for customers who invest their hard-earned money. Kamra then tagged Minister Gadkari, urging government intervention. “Minister Nitin Gadkari, please see the situation of Indian customers whose voices go unheard. They struggle to reach work, taking on burdensome loans to fix issues that Ola should address… When will government agencies step in?” Kamra wrote.
Kamra has frequently clashed with Aggarwal over the condition of Ola Electric scooters. He once urged Aggarwal to offer “full refunds” to customers who bought their vehicles in the last four months. “People need accountability, especially when getting to work is impacted. Show customers you genuinely care,” Kamra added.
The dispute began on October 6, when Kamra posted an image on his official X account showing a large number of electric scooters parked at an Ola service center. “Do Indian consumers have a voice? Do they deserve this? Two-wheelers are lifelines for many daily wage workers… Anyone with an Ola Electric issue, share your story below and tag all,” he wrote.
Aggarwal responded, dismissing Kamra’s post as a “paid tweet” and challenged him to “come and help us out,” offering to pay more than Kamra might make from such tweets or “from his failed comedy career.” He added, “Otherwise, sit quiet and let us focus on resolving the issues for real customers. We’re expanding our service network quickly, and backlogs will be cleared soon.”
Meanwhile, Harish Abhichandani, Chief Financial Officer at Ola Electric, stated last week that 99% of complaints have been resolved to customers’ “complete satisfaction” through Ola Electric’s redressal mechanism. Kamra then invited the remaining 1% of dissatisfied customers to share their experiences.
In recent months, customers have expressed frustration with Ola EV’s service. One even set fire to a service station, while another warned potential buyers. Nisha Gowri, a resident of Bengaluru, placed a placard on her Ola electric scooter reading, “Dear Kannadigas, Ola is a useless two-wheeler. If you buy one, it will only make your life harder. Please do not buy an Ola Electric scooter.”
