Kotak Mahindra Bank Ltd.’s “explosive” growth through digital channels has necessitated a completely different level of technology infrastructure, Chief Executive Officer Ashok Vaswani wrote to employees via email on Wednesday, following the Reserve Bank of India’s curbs on the lender.
“However, the enormous rise in commerce through our digital channels has needed an entirely new level of IT infrastructure, which we have been developing. Rest confident, we will handle all of the issues mentioned by the RBI in a timely manner,”.
Vaswani also stated that the bank has considerably invested in the robustness of its technological platforms over the last two years, as seen by reduced downtime.
“This is a testament to the tremendous efforts put in by our technology colleagues,” he went on to say.
The bank will continue to provide all services to existing customers across all channels, according to the senior executive. “We will continue to onboard new customers across all products (other than credit cards) through all non-digital channels.”
KVS Manian, Kotak Mahindra Bank’s joint managing director, also sent an email to workers outlining frequently asked issues.
These frequently asked questions (FAQs) on RBI actions could be used by staff to answer questions from stakeholders. They stressed that there will be no impact on debit card issuing for existing and new consumers obtained through branches.
Even existing Kotak 811 clients will be unaffected. “All services for existing customers, including credit card facilities, will remain uninterrupted. However, online onboarding for new customers will be temporarily suspended,” it stated.
The development comes after the RBI asked the bank on Wednesday to halt the issuing of new credit cards and customer onboarding on online and mobile banking platforms.
